Password Receipt Problem

You come to this page because you have not received your password after signing up.  Please do not use the password reset facility as it is meant for existing partners only.

The most common reasons that you do not receive the password are:

Incorrect phone number was entered during registration

This is the most common reason.  As a result, your password has been sent to the wrong number or can't be sent at all.  Please note that phone number consists of country code followed by phone number only.

There is an SMS delay

Perhaps the SMS to you is still in the queue to be sent out due to congestion.  In this case, please wait for a little while and contact us again if you still do not receive.

Your mobile operator is not supported

Perhaps the mobile network you are using is not supported by our SMS system.  In this case, sorry that we can't serve you.  Please consider signing up using another mobile operator if possible.

Please contact us here if you still need assistance